FAQ

No, not in the immediate future.

Any wired Somfy Zigbee motor/device is part of the mesh, therefore acts as a repeater.

 Wired motors are part of mesh, extends range node to node repeaters:

• Sonesse 40 Zigbee motor for blinds
• Glydea ULTRA 35 & 60 Zigbee for curtains
• TaHoma® Bee smart home box
• Smart Plug

Up to 6 remotes can be bound to a Zigbee motor. Recommended 3 in order to ease the group management.

If you need more than 3 we do recommend to use TaHoma switch solution.

A remote can control all the Zigbee motors of the room. Motors are adressed through a group number, they are all synchronized.

Any device with Zigbee 3.0 certification must be accepted in the Zigbee network as a router but is does not guarantee that this device is managed by the TaHoma App.

To be compatible, the device needs to have the same Cluster (e.g. Window Convering for motors).

Note: Even with the same Cluster, the compatibility is not guarantee because of some differences in the implementation (attributes).

Conditions that the Zigbee device must meet to introduce this product in our Somfy offer:

• Must be certified Zigbee 3.0
• The Zigbee cluster must be managed by Somfy (e.g. "On/Off" cluster for Smart plug)
• Must be tested by Somfy

Note: It only guarantees the compatibility with the revision of the device tested. Any upgrade, modification applied on the device by the vendor could break the compatibility.

The TaHoma switch solution has been validated with 50 end devices (Max 40 Sleepy End Devices and 10 Routers). This number depends on the environment (Radio traffic) and device types (routers or Sleepy End Devices).

Either the sun protection lower too early, I can handle more “heat” or too late, I need the sun protection to lower earlier.
Amy sun protect io temperature threshold can be adjusted.

There are 5 sensitivity levels. By default, the Amy sun protect io is set on sensitivity level 3. You can reduce it to get the sun protection lower earlier for a cooler temperature or increase it to get the sun protection lower later as you can handle more “heat”. The procedure to modify the sensitivity threshold is as follow:

Video procedure

Step-by-step procedure

Long press 7s on T°/MODE button until orange LED feedback (green+red) to activate setting mode

Then move to front panel and short press on UP or DOWN button to adjust the setting to the new wished treshold

There are 5 different sensitivity levels that you can select using the UP and DOWN buttons based on the desired maximum target temperature that you do not want to exceed in your room.
The number of flashes of the green indicator light indicates the selected level.

Note: Current selected level can be checked by pressing simultaneously on UP and DOWN shortly when setting mode is ON.

Long press 7s on T°/MODE button until orange LED feedback (green+red) to go out of setting mode (or wait timeout of 10s)

Only 1 channel wall-switches have a temperature sensor.

2 & 4-channels wall switches don’t embed temperature sensor.

Yes, the temperature sensor feedback activation impact the autonomy and that is why the sensor is not activated by default (except fot Amy sun protect io controls). 

But Somfy guarantee 5 years of autonomy with 4 orders per day.

Due to safety standard evolution (IEC 62368-1), legislation is stricter for battery access conditions and require the usage of a tool or two timely separated motions to access the battery. 

To avoid the need of a tool, choice has been done on Amy to use the two timely separated operations:

1st operation:

2nd operation:

To make the battery insertion easier at step 5, Insert it first on the + contact side to avoid damaging it:

Then put the battery cover in place:

Somfy motorised systems are compatible with most external Venetian blinds. What type of external Venetian blinds do you have? 

- Standard external Venetian blinds: The adjustable slats are connected by visible cords passing through slots in each slat. 
- Metal external Venetian blinds: These types of external Venetian blinds have slat adjustment and drive mechanisms concealed in the channels. The blind slats can also come in different shapes - flat, Z-shaped, or curved depending on the design, strength and desired effect.

If you deleted a product from your TaHoma app and want to add it again, follow the dedicated tutorial how to add new equipment and products in the TaHoma® app ?

This feature is compatible only with the Link Advanced.

By using scenarios, you can automate actions on your Somfy Home Alarm Advanced security system, reducing the number of routine actions.

The Netatmo Home Coach and Weather Station sensors are compatible with TaHoma for a variety of possibilities. In your app, you can find all the Netatmo sensors to automate your equipment or manage alerts.  
Thanks to TaHoma's compatibility with Netatmo, you can:
 

1. Manage the air quality in your home:

• By automating the opening of your motorized windows as soon as your indoor air needs to be renewed thanks to TaHoma and its "Smart Airing" scene.

What are the preconfigured scenes "Airing Notification" and “Smart Airing” in TaHoma?

2. Improve your thermal comfort and save energy  

• By programming the closing of your solar protections in summer as soon as the outside temperature becomes too high in order to keep your home cool. 
• By automating the opening of your solar protections in winter to benefit from the natural heat of the sun

What is the "Thermal comfort" pre-set scene and how to configure it on the TaHoma app?

• By programming your heating according to your presence thanks to noise measurement.  

3. Automate your equipment according to the indoor or outdoor environment:  

• By switching off your lights and other connected equipment as soon as there is no one in the room according to noise measurement.
• By programming the closing of your terrace awning when it rains*.
• By being alerted or programming the closing of your motorised windows when rain or wind is detected*.   

List of Netatmo compatible sensors with TaHoma :

Home Coach:

• Indoor module: Temperature, CO2, Humidity, Noise.

Weather station:

• Indoor module: Temperature, CO2, Humidity, Noise.
• Outdoor module: Temperature, Humidity, Rain and Wind.*   

*Note that there is a delay of a few minutes between the detection of weather changes and the reaction of your equipment. The Wi-Fi connection must be operational.

TaHoma allows you to avoid energy waste by setting up alerts.​

A light or a plug has been on for too long, or a window has been left open? Stay informed with a personalized alert on TaHoma.​

Follow the steps below to set them:​

• Go to the "..." menu​
• Click on "Energy Coaching"​
• Then go to "Consumption Alerts" (for lights and plugs) or "Opening Alerts" (for windows). ​
• Choose the product(s) you want and a time before the alert.​

You can only set one duration per type of alert.

Need a helping hand from TaHoma to optimize your electricity consumption? TaHoma offers you one piece of advice per week to guide you in the process.​

To activate this feature, go to the "My Favorites" tab, then "Add a Favorite," select the "Advice" tab, and click on "Add."​

Every week, a new piece of advice will be displayed in your Favorites. By clicking on the banner, you can access the complete list of these tips.

TaHoma helps you control your electricity consumption at night (unnecessary standby modes, heating programming, forgotten lights...) by deactivating plugs, turning off lights, lowering heating, and closing your shutters.​

Activate the pre-set « Night » scene in just a few clicks from the "My Scenes" menu to limit unnecessary consumption without thinking about it.​ ​

The "Morning" scenario is designed to bring your home back to its usual state following the night. This includes reactivating outlets, opening shutters, and adjusting the heating to a comfortable setting.​ ​

Combined with the TaHoma switch, your roller shutters maximize thermal comfort and improve energy efficiency all year round.

With the thermal comfort pre-set scene, you can program your shutters to respond to outdoor conditions.

In the summer, solar protections automatically close as soon as the temperature rises, keeping your house 4 to 7°C cooler during heat peaks*. This helps delay the need to turn on the air conditioning and also protects your furniture, pets, and plants from the sun's rays, keeping your house cool.

*Maximum temperature compared to a house not equipped with sun protection. TBC study for the French Building Federation: Analysis of the energy contribution of roller shutters normative & regulatory study, 2010.

In the winter, the sun acts as a complementary heat source. Your shutters will automatically open to catch the heat and naturally warm up your home. And as the sun sets, they will close to retain the heat. This can help reduce your heating consumption by up to 30%**.

**Compared to manual solutions. Somfy simulations implemented with the support of Carbone 4. Depending on a house’s size, geolocation, year of construction, window equipment (roller shutter, EVB), 2021.

In the "Scenes" menu, click on "Create a new scene" to access the preconfigured scene dedicated to thermal comfort.

The pre-programming is based on your equipment, whether you have sensors or not. The programming elements can be adjusted from the app to suit your needs.

How to create and modfify a thermal comfort scene with TaHoma?

Routers are responsible for routing traffic between different nodes. They are also responsible for receiving and storing messages intended to an other router or end devices. Routers may not sleep. As such, routers are not a suitable choice for battery operated devices.

Example of routers: Smart plug, main-powered motor, ...

A router can be connected with 6 Wirefree devices maximum (router or end device). You must respect this limitation by adding additional routers every 6 Sleepy End Devices to preserve the perfomances of the system.

It is possible to have consecutive routers ("Hops") to relay signal between two Zigbee Wirefree devices. We do recommend a maximum of 6 consecutive routers.

The system will continue working for a while if there are Routers in the system (AC devices).

Warning: Should be considered as a temporary situation.

You are moving out of your house but want to leave your Somfy gateway behind?

Easily detach your account from the gateway following this procedure:

Select the "..." menu:

Then in "SOMFY & ME" select "Help & advanced features" menu

Select "Remove my installation"

Click on the button: Reset my installation

Then click on "Yes" to let the devices paired to the gateway

Perform the reset by clicking on the confirm button

Congratulation! Your installation has been reset:

• Your account has been disconnected from the gateway and all your personal information and configuration have been deleted. 
• The devices still remain paired to TaHoma to ease the newcomers' installation.

Available with all TaHoma app compatible gateways (TaHoma switch, TaHoma V2, Connectivity kit, Connexoon RTS/io, TaHoma Rail DIN V2)

You want to sell your gateway or give it to someone else?​

You can easily make a full reset of your box following this procedure.

Select the "..." menu:

Then in "SOMFY & ME" select "Help & advanced features" menu

Select "Remove my installation"

Click on the button: Reset my installation

Then click on "No" to delete the devices paired to the gateway

Perform the reset by clicking on the confirm button

Congratulation! Your installation has been reset:

• Your account has been disconnected from the gateway 
• All your personal information, configuration and equipment have been deleted

Available with all TaHoma app compatible gateways (TaHoma switch, TaHoma V2, Connectivity kit, Connexoon RTS/io, TaHoma Rail DIN V2).

Leave your home with peace of mind by setting up your absence!

Thanks to this scene, your equipment will be automatically activated during your holidays to simulate your presence! 

Choose the dates of your vacations and link actions to this period.

The steps to follow to configure it : 

1. Start in the "Scenes" menu

2. Click on "Agenda". Then, choice "Plan an absence +".

3. Enter your period of absence. The times corresponding to your departure and return can also be set.  

4. Define the daily comportment of your equipment using the two options available to you:

Option 1: Planned actions

Determine specific actions that will happen at the same time every day.

Required settings:

• At what time? (At dawn, dusk or at sepecific time)
• Which equipement(s) and action(s)? (Open my shutters, turn off the light(s) ...)

Results:

• At dawn+1h, the shutters will open.
• At 6pm, the light will turn on
• At 7pm, the shutter will close and the light will turn off.

Option 2: Presence simulation

Select your equipment and the time interval of your choice. TaHoma will then activate them randomly during your absence!

Required settings:

• Over what time period? (E.g. : between 8 am and 6 pm)
• Which equipment(s)? (Shutters, blinds, lights...)

Results:

• At a random time between 8 am and 1 pm, the shutters will open.
• At a random time between 1 pm and 6 pm, the shutters will close.

Note that you can create your "holiday" scenario by choosing both planned and random actions. Also, it is possible to set up several planned actions and several random simulation periods per day. 

At the end of your configuration, you can see the details of your planned actions and the summary of your presence simulations. You can still make changes. To see the summary of your presence simulation, click on “See my schedule”.

5.  If you wish to expand your schedule, simply click on "+ Add action".
If the schedule is convenient for you, click on "Validate".

6. You can find your "Holiday" scene in the "Scenes" menu.

To modify your absence period and your schedule, click on the "Edit my holiday" button. To delete the scenario, click on the "End the holiday period" button.

Somfy has always emphasised securing customer data, especially since the arrival of the Internet and connected objects. Our servers are highly secure and Somfy is committed to protecting our customers' data via a rigorous security and privacy policy.

To secure your home and deter burglars, equip it with an effective network of high-performance cameras. Before you do anything, here are some good questions to ask: 
1. How many rooms require a security camera? A wide-angle camera in the living room is usually enough to cover all the sensitive openings. You can also consider installing cameras in your garage, driveway or study. 
2. Do you want to protect your privacy? Our indoor cameras are equipped with a motorised privacy shutter that closes automatically when you're at home. 
3. For an extra level of security, the Somfy One and Somfy Outdoor Camera are equipped with a siren that can be activated directly from the app.
 

1- DOWNLOAD THE QR-CODE

Go to the "Settings" menu, then select "Apple HomeKit" in your Somfy Protect application. Then press the product listed on this screen and the HomeKit association code will appear.

You can download the code and it will then be saved in your photo gallery. You can then print the HomeKit link code or display it on another screen in order to install your camera with HomeKit.

2- OPEN THE HOME APP

Please note that you must be connected to the wireless network you want to install your camera on.

You must also have an iOS version equal to or higher than version 11.3.

3- ADD AN ACCESSORY

If this is the first time you’ve installed HomeKit accessories at this location, click on “Add Accessory” at the bottom of the screen.

If you’ve already installed HomeKit accessories at this location, click on the top right of the screen, then on “Add an accessory” at the bottom of the next screen.

4- SCAN THE QR-CODE AND WAIT FOR THE ACCESSORY TO BE INSTALLED

The Somfy Indoor Camera is automatically detected and installed.

5- ADD OF THREE SERVICES

Three services, which you can rename, will be added to your HomeKit installation:

• The “video” service for hearing and seeing
• The “motion detection” service which can either alert you in the event of motion or trigger other HomeKit equipment (such as switching on the light).
• The "light" service, so you can turn the light connected to your camera on or off.

To control these features separately, you can choose to display them as separate tiles by clicking "Show as separate tiles" in the camera settings.

6- THE CAMERA IS NOW INSTALLED

Here are the features available when choosing your alarm system. Select those you need to create the alarm system that’s best for you. 
1. Type of home. If you live in a house with a garden, think about equipping your system with an outdoor siren which has a flashing light. An effective solution for deterring intruders! 
2. Backup battery. Opt for this solution! Your alarm will stay activated in the event of a power failure, loss of Internet connection or a sabotage attempt. 
3. Pet and animal detection. If you have pets, consider getting a system designed to prevent false alarms. 
4. Video surveillance. This generally includes a motion detector. When the camera is connected to the central control unit, it will detect intrusions and activate the siren.
 

Would you like to use a remote control to switch a bedside lamp on and off?
Somfy recommends you to use a remote-controlled plug.

Would you like to control all your lights with a single remote control without replacing the existing switches?
Somfy offers you a range of micro-receivers to switch your lights on and off with a single remote control without having to change your switches.

The receiver is installed behind a switch or in a drop ceiling. No need to worry! By installing a receiver behind an existing switch, it can still be used to turn your light on and off manually without using your smartphone or tablet. Given the complexity of working with electrical wiring, we recommend you call a professional to perform the installation.

If you installed your camera by connecting it to an outdoor light, you can configure the trigger mode for the light, the trigger threshold, and the duration the light will be on for.

You are stuck and the Outdoor Camera installation is incomplete because you are being told it is already installed.

1. My Outdoor Camera is already linked to my account, but at another location

You'll need to ensure that the outdoor camera is not already installed at another location. To do that, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account.

For a better use, the SOC should be installed on the master device account. If the SOC is on a different one, please delete it and reinstall the camera on the right account.

2. I have multiple email addresses, and I am using the wrong one to access my alarm

I am not logged into the right account, so I am being directed to install my equipment. 

Follow the instructions in this article: Why is my account empty when my alarm has already been installed?

3. Upon the 1st installation, I get this message

Your Somfy Outdoor Camera is new and you are installing it, but you get this message. Contact customer service.

If the camera fails to detect a presence by mistake, it is possible that its conditions of use are inappropriate for its detection capabilities.

The camera's presence detector can identify the presence of an adult located at least 5 yards from the camera.

To maximise the detection, please dot not use your camera directly under the sun, and make sure the device is properly pointing at the area you wish to protect.

You can also ajust the sensitivity of each selected detection area. To do so, please follow the steps on

Menu > My devices > Your outdoor camera > Motion detection > Save modification

Activate the motion detection, set the detection sensitivity, then customize your detection zone 

All you have to do is install a Sunis Wirefree II io sun sensor. No electric wires are needed for installation. It will control the lowering of your Venetian blinds, even if you are out.

The points to check before selecting a motorised system for your interior blinds: 
1. Type of installation. The size of your windows and the weight of your interior blinds have an impact on the torque exerted by the motorised system you’ll select. For larger windows or heavier blinds, you’ll have to select a motorised system with greater torque. 
2. Quiet motorised systems. To obtain the excellent acoustic performance offered by the Sonesse® range, we recommend that you: - Use the “Designed for Silence” accessories for the Sonesse® range or the ranges offered by our partners. - Select a smooth fabric. - Install the solution with care. 
3. Available power supply. A power supply must be available near the motor. These Somfy products must be installed by a professional.
 

HomeKit only allows scenarios created in Home app (“scenes”).

Consequently: TaHoma® scenarios are not available in HomeKit (for TaHoma classic and TaHoma app).
But you can create scenes in Home app which include Somfy equipment! 

Created by Somfy, TaHoma® has access to numerous items of motorised equipment that you can connect, unlike other brands from telecommunications operators or new companies. Somfy already has an "equipment base" with tried and tested skills in home automation. Major home care brands have partnered with SOMFY to produce the "TaHoma® Compatible" label (lighting, heating, security, sound etc.); so when you choose SOMFY's TaHoma® solution you choose scalability and a high degree of compatibility.

TaHoma® app enables to link between home equipment and devices using HomeKit* technology. This link is a direct local connection between the device used to control (TaHoma, TaHoma switch,TaHoma DIN Rail V2 and Connectivity Kit) and the equipment it controls.

This connection requires specific development with embedded software (therefore local) in each box.

Note: the usual compatibilities developed for TaHoma® with other service partners worked for the most part via the Cloud.

When linked to a Connectivity kit, TaHoma app’s features are limited. The Connectivity kit does not allow programming. However, you can create them, under certain conditions, from your Voice Assistant’s app (with the use of an additional Voice Assistant).

Go to the "…" menu, then "Preferences and notifications" and "Preferred default menu". 

Now you can choose which menu you want to land on when opening your TaHoma app: ​

• "My favourite"​
• "My scenes"​
• "My home"​
• Or the last active menu

In addition to the Somfy heating controllers, TaHoma® is compatible with the major heating brands: Atlantic, Sauter, Hitachi, De Dietrich, Thermor, Danfoss, Honeywell and CIAT.

- Electric radiators. The connected radiators of our partners Atlantic, Thermor, Honeywell (Evohome range) and Sauter come integrated with io-homecontrol technology. Add your radiators in the TaHoma® app to adjust the temperature of your home room by room. Then select the desired heating mode (Eco, Comfort), whether you're at home or away.

- Heat pumps. Connect your heat pump to TaHoma® to remotely programme your heating or monitor your energy use. Ciat and De Dietrich are equipped with HomeConnect radio control (Xenea and G-Kub models) and the Diematic ISystem (HP Inverter model). The io-homecontrol technology is already integrated into these systems. Hitachi heat pumps work with TaHoma® using a gateway.

Please check the Tahoma partners page to know which systems are compatible.

The points to check before selecting a motorised system:
1. Is there a power supply at the spot you wish to install the motor?
2. Does the gate work properly? Does it open and close without needing to be forced?
3. The leafs should be made of wood, PVC or metal.
4. What is the size and weight of the leafs?
5. How much space is available to install the motor (side room)?

The Expert is bound by a last-standing relationship with Somfy and signs a professional quality charter detailing 10 commitments:
1. A team of specialists dedicated entirely to your project
2. A reception space near you to discover and test out the latest Somfy solutions
3. A custom analysis of your project with solutions adapted to your needs and your budget.
4. Stated timeframes are respected
5. A detailed quote, free and without commitment
6. Safe installation
7. Assistance with explaining how your installation operates
8. The guarantee of a well-maintained installation thanks to Somfy's stringent spare parts tracking
9. Follow-up to adapt your installations at your own pace and according to your needs
10. The quality assurance of a world leader.