FAQ

3 results
  • What is a router in the Zigbee ecosystem and what are its features? (0) 08.03.2024

    Routers are responsible for routing traffic between different nodes. They are also responsible for receiving and storing messages intended to an other router or end devices. Routers may not sleep. As such, routers are not a suitable choice for battery operated devices.

    Example of routers: Smart plug, main-powered motor, ...

    A router can be connected with 6 Wirefree devices maximum (router or end device). You must respect this limitation by adding additional routers every 6 Sleepy End Devices to preserve the perfomances of the system.

    It is possible to have consecutive routers ("Hops") to relay signal between two Zigbee Wirefree devices. We do recommend a maximum of 6 consecutive routers.

  • Are the Zigbee motors still working if the TaHoma switch is powered Off? (0) 08.03.2024

    The system will continue working for a while if there are Routers in the system (AC devices).

    Warning: Should be considered as a temporary situation.

  • Internal blinds checklist (0) 05.05.2023

    The points to check before selecting a motorised system for your interior blinds: 
    1. Type of installation. The size of your windows and the weight of your interior blinds have an impact on the torque exerted by the motorised system you’ll select. For larger windows or heavier blinds, you’ll have to select a motorised system with greater torque. 
    2. Quiet motorised systems. To obtain the excellent acoustic performance offered by the Sonesse® range, we recommend that you: - Use the “Designed for Silence” accessories for the Sonesse® range or the ranges offered by our partners. - Select a smooth fabric. - Install the solution with care. 
    3. Available power supply. A power supply must be available near the motor. These Somfy products must be installed by a professional.